Refund Policy

 

Refund Policy

Last Updated: January 1, 2024

Thank you for shopping at Matrix Connection. We appreciate your trust and are committed to delivering a quality experience with our products.

Returns

We understand that there may be instances where you need to return a product. Please review our policy on returns and refunds to ensure your eligibility.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Period

Returns are accepted within 30 days of the date of purchase.

Return Shipping

We understand the importance of a hassle-free return process. Therefore, we offer free return shipping for eligible items. Please contact our customer support at support@thematrixconnection.com to request a return label.

Exclusions

Please note that we do not accept returns for items purchased during promotional events.

Visit Our Website

For more details, please visit our website at www.thematrixconnection.com.

Thank you for choosing Matrix Connection, and we look forward to serving you with the best in innovation and empowering tech products.

Sincerely,

The Matrix Connection Legal Compliance Team.