Privacy Policy

Refund Policy

Last Updated: January 1, 2024

Thank you for choosing Matrix Connection. We value your trust and are dedicated to providing high-quality products and services.

1. Refund Eligibility

1.1. To be eligible for a refund, you must meet the following criteria:

• The item must be in the same condition in which you received it.
• The item must be unused.
• The item must be returned in its original packaging.
• You must provide a receipt or proof of purchase.

2. Refund Process

2.1. Once we receive your returned item, we will inspect it and notify you that we have received the item. We will immediately inform you of the status of your refund after inspection.

2.2. If your return is approved, we will initiate a refund to your credit card (or the original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

3. Return Period

3.1. Returns are accepted within 30 days from the date of purchase.

4. Return Shipping

4.1. We understand the importance of a hassle-free return process. Therefore, we offer free return shipping for eligible items. Please contact our customer support at support@thematrixconnection.com to request a return label.

5. Exclusions

5.1. Please note that we do not accept returns for items purchased during promotional events.

Contact Information

If you have any questions about our refund policy or need assistance with a return, please contact us at support@thematrixconnection.com.

Visit Our Website

For more details, please visit our website at www.thematrixconnection.com.

Thank you for choosing Matrix Connection, and we look forward to serving you with the best in products and services.

 Sincerely,

The Matrix Connection Legal Compliance Team.